The protection of your personal data on collecting, processing and using them when you visit our website and when using our online shop is an important concern for Natura Vitalis®. Your data are protected in accordance with legal regulations. All personal data are always treated confidentially. Natura Vitalis® observes applicable data protection law.
The data necessary for the business transaction are stored and, as part of the contract execution, are also passed on to third parties whose services Natura Vitalis® uses to process the contractual obligations, including the related invoicing. This only happens if the interests of data subjects, which are worth protecting, do not conflict with this and are not impaired.
Natura Vitalis® is in particular entitled to submit customer data to third parties, insofar as this is necessary for the purposes of assignment or collection of receivables.
Natura Vitalis® also collects and processes customer address data for internal marketing purposes. When processing data, the concerns of the customer worthy of protection are taken into account in accordance with the statutory provisions. Customers can object to the use and processing of their data for marketing purposes at any time by sending a message to Natura Vitalis® by email, fax or post or revoke their consent.
Our contact details:
Natura Vitalis® GmbH
Fax: +49 (201) 361 2655
If you visit our homepage or purchase our goods via electronic means on our website or should you subscribe to a newsletter from us, we point out in addition, the following:
Collection and processing and deletion of data
Every access to our homepage and every request of a file stored on our homepage is logged. The storage serves internal system-related and statistical purposes. The following are logged: name of the file accessed, date and time of access, amount of data transferred, notification of successful access, web browser and requesting domain. Additionally, the IP addresses of the requesting computers are logged.
Further personal data are not recorded, unless you voluntarily provide us with the corresponding additional information, for example in the context of an inquiry or registration.
Use and disclosure of personal data, revocation and deletion
Insofar as you have given us personal data, we only use these to answer your inquiries, for processing contracts agreed upon with you and for technical administration.
Your personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract processing - in particular passing on order data to suppliers - as well as for invoicing purposes or for any collection of claims or if you have given your prior consent. You have the right to withdraw your consent at any time with future effect.
For orders from new customers who want to order goods without payment in advance, we ask for your understanding that in these cases we can also clarify the creditworthiness of the respective new customer in advance. We use the help of Creditreform Boniversum GmbH, Hellersbergstrasse 11, 41460 Neuss, from whom we receive the data required for this. For this purpose, we transmit your name and contact details to Creditreform Boniversum GmbH. The corresponding information pursuant to Article 14 of the EU General Data Protection Regulation (GDPR) for the data processing taking place at Creditreform Boniversum GmbH can be found at www.boniversum.de/EU-GDPR<http://www.boniversum.de/EU-GDPR.
Your saved personal data will be deleted if you withdraw your consent to the data being saved, if knowledge of the data is no longer required to fulfil the purpose for which it was saved, or if the saving of the data is not permitted for other legal reasons.
When you register for the newsletter, we will use your email address for our own advertising purposes until you unsubscribe from the newsletter. Unsubscribing is possible at any time.
Right to information, correction and restriction
You have the right to free information about your stored data. The scope of the information and the related information result from Article 15 of the GDPR.
You also have the right to have incorrect or incomplete personal data stored by us corrected or completed at any time.
Likewise, as a data subject, you can request that processing be restricted if the personal data are incorrect in whole or in part, the processing is unlawful and you request a restricted use instead of deletion, we do not need these personal data for the purposes of processing or do not need them to this extent or you have objected to future processing.
In order to recognise the device you are using and to be able to offer you special services, we use so-called “cookies” on our homepage.
Cookies are small files that make it possible to store specific information related to the device on the user's access device (PC, smartphone or similar). On the one hand, they ensure the ease of use of websites and therefore for the users (e.g. storing “login” data). On the other hand, they serve to record the statistical data of website use and to analyse them in order to improve the offer.
In order to make our website www.naturavitalis.de even more customer-friendly, our website also uses Google Analytics, a web analysis service from Google Inc. (“Google”).
Google Analytics also uses so-called “cookies”, which are text files that are stored on the computers of users and enable analysis of their use of the website. The information generated by the cookies about the use of this website by our users is usually transmitted to a Google server in the USA and stored there.
If IP anonymisation is activated on this website, your IP address as a user of Google will be shortened beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. IP anonymisation is active on this website. On behalf of us as the operator of this website, Google will use this information to evaluate the use of the website by users, to compile reports on website activity and to provide the website operator with other services related to website and internet use.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. As a user, you can prevent the storage of cookies by setting your browser software accordingly. However, this offer warns you as a user that in this case you may no longer be able to use all functions of this website to their full extent.
In addition, as a user you can prevent Google from collecting the data on your use of the website (including your IP address) generated by the cookie, and also prevent the processing of these data by Google by downloading and installing the browser plugin available at the following link:
As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent future data collection by Google Analytics within this site. An opt-out cookie is placed on your device. If you delete your cookies, you must click this link again.
Use of Facebook social plugins
Our website also uses so-called “social plugins” (“plugins”) from the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition “Social plugin from Facebook” or “Facebook social plugin”. An overview of the Facebook plugins and their appearance can be found athttps://developers.facebook.com/docs/plugins.
If you call up a page on our website that contains such a Facebook plug-in, your browser will not establish a direct connection to the Facebook servers until you activate the respective Facebook plug-in yourself by clicking on it. Otherwise the Facebook plugin remains inactive or passive.
If you as the user activate the Facebook plug-in, it will then be transmitted from Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are currently not logged in to Facebook. This information (including your IP address) is sent from your browser directly to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can immediately assign your visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking the “Like” button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights and setting options for protecting your privacy, can be found in the Facebook privacy information athttp://www.facebook.com/policy.php.
If you do not want Facebook to assign the data collected via our website directly to your browser or your Facebook profile, you must not activate the respective Facebook plugins on our websites by clicking on them. You can also completely prevent the loading of the Facebook plugins with add-ons for your browser, e.g. with the “Facebook Blocker”http://webgraph.com/resources/facebookblocker/).
Rating reminder from Trusted Shops:
If you have given us your express consent to this during your order by activating a corresponding “Clickbox” or by clicking a button provided for this purpose (“Rate later”), we will send your email address for the reminder to submit a rating of your order to Trusted Shops GmbH, Subbelrather Str.15c, 50823 Cologne (www.trustedshops.de), so that it reminds you by email of the possibility to submit a review. This consent can be revoked at any time by sending a message to our contact option described above or directly to Trusted Shops.
With the newsletter to be requested from us, we will be happy to inform you about us and our offers by email free of charge. If you would like to receive our newsletter, we need a valid email address from you, as well as information that allows us to verify that you are the owner of the email address provided or that the owner agrees to receive the newsletter. Further data are not collected.
The data shown and collected above will only be used by us to send the newsletter and will not be passed on to third parties. We only pass these data on to a service provider commissioned by us with the exclusive purpose of ensuring the proper dispatch of the newsletter using the email address you have given and, at the same time, completely preventing misuse of your email address by a third party.
When you register for the newsletter, we therefore save your IP address and the date of registration. This storage serves solely as evidence in the event that a third party misuses an email address and signs up for the newsletter without the knowledge of the authorised party.
You can revoke your consent to the storage of the data, the email address and their use for sending the newsletter at any time. The revocation is free of charge and can be done via a link in the newsletters themselves, in your profile area or by notifying the Natura Vitalis® contact options above.
We endeavour to save your personal data by taking all technical and organisational options so that they are not accessible to third parties. However, we cannot guarantee complete data security when communicating by email, so we recommend that you use the postal service when transmitting confidential information.
Right to lodge a complaint with the supervisory authority
According to Article 77 of the GDPR, you as the data subject have the right to complain to the responsible supervisory authority if you believe that the processing of your personal data by us is not lawful.
You can also send any inquiries or other messages directly to us at any time by post, fax or electronically to our contact address above.
Our website can be used without providing personal data. Insofar as personal data (e.g. name, address or email addresses) are collected about you on our website, this is always done, as far as possible, on a voluntary basis on your part.
We also point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. A complete protection of the data against access by third parties is unfortunately not technically possible at the moment. However, should we specifically become aware of a violation of the protection of your data stored by us, we shall inform you and the responsible supervisory authority in accordance with the legal regulation in Article 33 of the GDPR.
We hereby expressly object to the use by third parties of our abovementioned and published contact information as part of the obligation to provide a legal notice to send unsolicited advertising and information material. As the operator of the website, we expressly reserve the right to take legal action in the event that unsolicited advertising information is sent, such as spam emails.
Should any of the aforementioned provisions be or become partially or completely ineffective, the remaining provisions shall not be affected.